Terms of Use

Effective November 7, 2026. This is a translation of the Portuguese version, which prevails in case of conflict.

1. Who provides Trily

Trily is a service of Sintetiza Soluções Estratégicas Ltda, a Brazilian company, CNPJ 45.726.415/0001-85, Rua Oscar Hugo Martin, 334, Santa Cruz do Sul/RS, Brazil, ZIP 96816-800, which operates the Hello Pitaya brand. By creating an account or using the service, you agree to these terms and to the Privacy Policy. If you do not agree, do not use Trily.

2. What Trily is

Trily lets a store owner set up an online store (the "storefront"), add products, manage inventory, receive orders paid online, calculate shipping and sell at the counter with the point of sale.

Payment for orders placed online is processed by the payment provider the store owner connects (Asaas, Mercado Pago or PagBank), and the money goes to the store owner's account with that provider. The rules, fees and timelines of each provider are those of the store owner's contract with it.

Trily is not a store and does not sell the products. Price, delivery, exchanges, returns, invoices and customer service are the store owner's responsibility.

3. Your account

• You must have legal capacity to enter into contracts and be at least 18 years old.
• The information you provide must be true and kept up to date.
• You are responsible for what happens in your account and for protecting your access (password, email and devices with a passkey). Let us know at [email protected] if you suspect misuse.
• Each person may have one store per account.

4. Your store's content

Products, text, prices, photos and other content you publish are yours and your responsibility. You declare that you have the right to use them and agree not to publish:

• illegal or counterfeit products or services, or ones whose sale is prohibited;
• content that violates third-party rights, such as trademarks, image rights or copyright;
• misleading, discriminatory or offensive content, or content that incites violence;
• anything that tries to circumvent, overload or break into the system.

You keep ownership of what you publish and grant us a limited license to display that content on your storefront and operate the service.

5. Artificial intelligence

Trily offers artificial intelligence features, such as recognizing products in photos, writing descriptions and the assistant. Responses may contain errors: check prices, descriptions and important information before publishing. What is published on your store remains your responsibility.

6. Your customers' data

When a customer places an order, the data they provide (such as name, phone number, email, delivery address and, when the payment requires it, CPF) reaches you. You may process this data under the LGPD, and you are its controller. Use it only to fulfill the order and honor the deletion and access requests you receive. We act as your processor, under the Privacy Policy.

7. Plans, subscription and fees

• Trily has a Free plan and a paid plan, Plus, billed as a monthly subscription. The features and prices in effect are those shown on the plans page at the time of purchase.
• The subscription has no commitment: you can cancel whenever you want, and the plan stays active until the end of the period already paid.
• On each sale paid online, Trily charges a fee on the amount paid, according to the plan, deducted from the payment itself. The current percentages are on the plans page. Payment providers charge their own fees separately.
• If we change prices, fees or conditions, we will notify you by email with reasonable notice, and the change does not apply to the period already paid.

8. Availability

We work to keep the service online, but we do not promise uninterrupted operation. There may be maintenance, instability of providers we depend on, or events beyond our control.

9. Intellectual property

Trily, its brand, the dashboard design, the storefront templates and the code belong to Sintetiza Soluções Estratégicas Ltda. These terms do not transfer any of these rights to you beyond use of the service while your account is active.

You may not copy, reproduce, modify, decompile, reverse engineer or attempt to obtain the source code of Trily, the dashboard, the apps or the storefront templates; extract data or content from the service with bots or automated programs; or use Trily to build or train a competing product. Any breach allows us to suspend or close the account, without prejudice to applicable legal action.

10. Limitation of liability

We are not responsible for sales between store owner and customer, for the services of payment and shipping providers, or for losses arising from content you published, incorrect information you provided or agreements made outside Trily. To the extent permitted by law, our liability for service failure is limited to the amount you paid Trily in the 12 months before the event. This does not exclude rights that the law does not allow to be excluded.

11. Suspension and termination

You can close your account whenever you want, in the dashboard itself, under Profile, or by writing to [email protected]. We may suspend or close accounts that breach these terms, with notice when possible. Data deletion follows the Privacy Policy.

12. Changes to these terms

We may update these terms. If the change is relevant, we will notify you by email, and the new version takes effect on the date shown at the top. Continuing to use Trily after that means you accept the new version.

13. Governing law and jurisdiction

These terms are governed by the laws of Brazil. The courts of Santa Cruz do Sul/RS, Brazil, are chosen, except where the law guarantees the user the courts of their place of residence.

14. Contact

Questions about these terms: [email protected].